Skip to main content Site map

Frequently Asked Questions

Frequently Asked Questions

Accessing your Funds.

Visit click the login button on the top right of your screen, enter your email and aspire password.

Click on forgot password option and follow the steps as instructed. 

Withdrawing cash from the BBK Aspire portal.

Once logged in click the 'withdraw funds' button from the 'Your Account' drop down menu. You can request the value of cash you want to withdraw and confirm that your contact details are correct. For full instructions and video click here.

The maximum limit is your withdrawal balance, this is shown on your screen. The minimum value is £20, or if the balance is below £20 then the full value under £20 can be withdrawn.

The funds usually transfer instantly but could take up to 2 hours. Please note that if you chose to enter your sort code and account number, please check these carefully and this cannot be rectified if you enter the wrong details, and the funds are sent to the wrong account.

Please email ku/oc/eripsa-kbb//ecivres/remotsuc with the correct details. Once your details have been updated you will receive confirmation by email.

Once you have confirmed your withdrawal request your transaction reference number will be displayed on screen. You will automatically receive an email from ku/oc/eripsa-kbb//ecivres/remotsuc with the transaction reference number. You can also find your transaction reference by clicking 'Your Account' and then clicking 'Account Statement'.

Please email ku/oc/eripsa-kbb//ecivres/remotsuc. Please note that BBK Aspire can take no liability for incorrectly entered bank account details.

Most banks are available on Payit, if available you can use your online banking for secure payment into your bank account. If you cannot find your bank in your drop-down list, simply enter your bank account number and sort-code.

Please contact: ku/oc/eripsa-kbb//ecivres/remotsuc and we will be happy to support you with your enquiry.

Birkbeck University logo